Best Practices for Antech™ Sample Submission via FedEx®

Thank you for choosing Antech as your dedicated reference laboratory partner. Please use this guide as a quick reference for your FedEx shipments.

Sample Submission Options

You must have a label or return QR code prior to submitting your sample through FedEx. Information on the FedEx sample return label, can be located on this document under FedEx Labels. FedEx provides dedicated clients three different options for sample submissions:

1 . Regular Pickup — A regular pick up is when the customer contacts FedEx to request a sample pick up. 

Schedule a pickup:

  • Have your return shipping label printed out or FedEx billable stamp. You will need your REF #, from the label, prior to making a pickup.
Note: Return shipping labels can be generated by using the QR Code.
  • To request a pickup, call 800–GO–FedEx (800–463–3339), option 1 to schedule a pickup.
  • Please state that you are calling FedEx to schedule a pickup for the day
Note: Depending on when you call FedEx and the FedEx route, same day pick up might not be an option. Samples can be held at the practice, so they are viable for a FedEx pick up the following day.

 

2. Daily Pickup — A daily pickup is a prearranged pickup for operating days of the week plus office open hours. Requires 3–4 day/week pickup. Call 800–GO–FedEx (800–463–3339), option 1 to request daily pickup.
 
FedEx will request the following:
  • Office open hours
  • Pick up time-frame
  • FedEx Account Number
  • FedEx Agent will request account operating days and hours
  • Estimated pickup window
    • FedEx Agent will send to Dispatch
    • Dispatch will then call the customer back to confirm

Note: If you are scheduled to have FedEx pick up at your location, please wait for your FedEx pick up.

 

3. FedEx Drop Off Location — FedEx provides drop off locations throughout various postal codes. 90% of the US population is within 5 miles of a FedEx drop off site.

To utilize this feature, please see the following:

  • Using the FedEx website, locate a drop off location at https://www.fedex.com/en-us/shipping/drop-off-package.html
    • Select FIND A DROP OFF LOCATION
    • Enter in your postal in the locations box.  Antech - Fedex Location Box_hires

    • You can locate the nearest location on the map. Drop off locations will appear on the left - Select STORE DETAILS for operating hours and phone number
  • Utilizing the Sample Drop Off QR Code:

Tracking a Sample

It is best practices to keep a log of your patient’s samples along with a tracking number in case you need to reference them for a delayed shipment.

The following resources are available for tracking any sample sent to Antech via FedEx:
FedEx Customer Service: 800–GO–FedEx (800–463–3339)

Online at www.fedex.com/en-us/tracking.html

  1. Enter in the TRACKING NUMBER
  2. Click TRACK

Delivery Expectations

• 98% of samples are delivered to Antech by FedEx within 24 hours
• Remainder delivered within 24–48 hours

Antech - Fedex Tracking Option

FedEx Labels

Print out your return label by selecting PRINT LABEL at the bottom of the confirmation.*If you cannot print out a label, you will receive a label via email. This email contains a FedEx drop off QR code that can be scanned at any FedEx QR enabled locations. See FEDEX DROP OFF LOCATION, under SAMPLE SUBMISSION OPTIONS for more information.

  • SCAN THE QR CODE TO THE RIGHT, OR ACCESS THE RETURN LABEL HERE, TO PRINT OUT A SHIPPING LABEL
    Print out your return label by selecting PRINT LABEL at the bottom of the confirmation.*If you cannot print out a label, you will receive a label via email. This email contains a FedEx drop off QR code that can be scanned at any FedEx QR enabled locations. See FEDEX DROP OFF LOCATION, under SAMPLE SUBMISSION OPTIONS for more information.
  • Use the adhesive sleeve to attach the label to the shipping box
  • In the event you need a handwritten label, two FedEx billable stamps are available for your use
  • Using the online form, fill in your information and select CONTINUE.
  • "sub bullet" Verify your information and select SUBMIT INFORMATION

 

Log each tracking number using the attached shipping log for Antech Samples (using the attached shipping log for Antech samples). Please write clearly and legibly.

Click here to download shipping log.

The below information will be necessary in case of shipping issues with FedEx.

Please log:
  • Date
  • Tracking number
  • Number of samples in box
Antech - Fedex Shipping Label Scan
Scan here to generate a FedEx shipping label

Packaging

  • Pack enough ice for 48 hours to ensure specimen viability
  • Triple pack specimen and ice/ice pack to prevent leakage. Include absorbent material between the primary and secondary bag
  • A FedEx Clinical Pak must be used

Note: Fed Ex will refuse leaking packages. If a package leaks during shipment, it will be returned to sender and FedEx will charge a fee associated with cleaning-up or disposing of package.

To order FedEx Clinical Paks and boxes, please utilize your HealthTracks account, order on Antech Online at online.antechdiagnostics.com, or call Antech Customer Service at 800-872-1001 us, 800-341-3440 ca.

How to Properly Pack Your Antech Samples

  1. Prepare the package by placing properly labeled samples in an Antech sample bag with a fully completed Test Request Form.
  2. Place samples into Antech Test Express Box provided FedEx box along with multiple ice packets to ensure samples don’t shift while in transit.
  3. Tape up the box and place it into an Antech FedEx Clinical Pak — which indicates the urgent nature of samples — and seal the Clinical Pak.
  4. Affix the FedEx label to the outside of the Clinical Pak (do not edit anything on this billable stamp).
  5. Retain the tracking number for your records (see next page).

Multiple (+3) securely sealed bags are necessary to prevent leakage. The outermost bag should include an absorbent pad.

  • For shipping XL tissue samples, please contact Antech for proper shipping instructions.
  • Leaking samples NOT in a FedEx Clinical Pak will be discarded as bio-hazard waste by FedEx.
Antech_FEDEX_TestExpress_Mailbox_Left_Facing
FedEx_Large_Clinical_Pak_Front

Escalation & Resolution Process

When in need of escalating a FedEx issue, the following resources are available: FedEx Customer Service at 800–GO–FedEx (800–463–3339)
Note: Have your hospital's FedEx account number, when filing an escalation request.

 

Antech Diagnostic Success Partner or Strategic Account Manager

Your dedicated Antech Diagnostic Success Partner (DSP) or Strategic Account Manager (SAR) can help support you during any escalation process. Your DSP will need the following:
  • FedEx tracking number
  • FedEx account number

Note: Partners are available during working business hours, Monday–Friday, 8:00 a.m.–5:00 p.m.

Thank you for helping to ensure all samples arrive at Antech on time and stable — so we can offer the best medicine for your patients.

Note: If you are set up for a daily pickup and drop below 80% of the committed amount, FedEx may elect to move you to a Regular Pickup.

Antech Customer Service
For delayed or missed pick ups, driver error or additional support, call Antech Customer Service at 800-872-1001 us, 800-341-3440 ca.

For the most comprehensive diagnostics portfolio on the market, visit:

Antech Diagnostics In-clinic Diagnostic Analyzers:        https://www.antechdiagnostics.com/in-house-diagnostics/

Reference Lab Services:                                                      https://www.antechdiagnostics.com/reference-lab/

Imaging Equipment:                                                             https://www.antechdiagnostics.com/imaging-equipment/

Imaging Services:                                                                 https://www.antechdiagnostics.com/imaging-services/