Best Practices for Antech™ Sample Submission via FedEx®

Thank you for choosing Antech as your dedicated reference laboratory partner. Please use this guide as a quick reference for your FedEx shipments.

Packaging Specimens

A FedEx Clinical Pak must be used for FedEx shipments. Order FedEx Clinical Paks and boxes, through your HealthTracks™ account or call Antech Customer Support Services at 800-872-1001 us or 800-341-3440 ca.

Note: FedEx will refuse leaking packages. If a package leaks during shipment, it will be returned to sender and FedEx will charge a fee associated with cleaning-up or disposing of package.

1. Place properly labeled samples with a fully completed Test Request Form (TRF) in an Antech sample bag. If shipping more than one specimen, bag each specimen separately with the patient’s TRF.

2. Place samples into the FedEx Clinical Pak along with multiple ice packs to ensure samples don’t shift while in transit.


3. Triple-bag the specimen and ice/cool pack to prevent leakage. Include absorbent material between the primary and secondary bag.


4. Affix the FedEx label to the outside of the Clinical Pak.


Specimen too big for the box? Please contact Antech for proper shipping instructions or visit our website at antechdiagnostics.com/reference-lab/diagnostics/pathology/.

Sample Submission Options

FedEx provides different options for sample submissions. To submit your sample properly, you must have a label created prior to submitting your sample. Click on the QR code to create your label.

Customers set up to ship samples to Antech via FedEx will be provided with a location-specific FedEx QR code to schedule pickups oridentify drop-off locations (called Dynamic Schedule Pickup). If you do not have your QR code, please contact Antech Customer Support Services at 800-872-1001.

1. Dynamic Schedule Pickup (preferred): Use the dedicated QR code to schedule parcel pickup.

  • QR Code: Simply scan the QR code to notify FedEx you have a pickup.

  • If you prefer to drop off your shipment, you can also find convenient drop-off locations.

  • Shipments can also be tracked through your QR code.

2. Call For Pickup: If you do not have your QR code, you can still schedule a pickup with FedEx.

  • First create and print your shipping label through the FedEx website.

  • Call 800–GO–FedEx (800–463–3339), option 1 and request a pickup using a tracking number from an Antech shipment.

  • Note: Do NOT supply your hospital’s FedEx account number as the parcel pickup fee will be charged to your account instead of Antech's.

3. Daily Pickup: Daily pickup through FedEx is a prearranged service and requires you to schedule pickups for 3–4 days. Call 800–GO–FedEx

(800–463–3339), option 1 to request daily pickup for Antech packages.

FedEx will request the following information to set up daily pickup:

  • Your clinic’s operating days and hours

  • Preferred pickup window

Options to Track a Package

1. Use your hospital’s unique QR code to locate your shipments quickly and easily.

2. Track shipments via the FedEx website at www.fedex.com/en-us/tracking.html.

3. Call FedEx Customer Service 800–GO–FedEx (800–463–3339) with your tracking number.

If you are not using a QR code system, log each tracking number using the attached shipping log for Antech Samples (using the attached shipping log for Antech samples).

Delivery Expectations

  • 98% of samples are delivered by FedEx to Antech within 24 hours

  • Remaining samples delivered within 24–48 hours

 

Resources

  • Parcel pickup QR code requests or issues: Antech Customer Service 800-872-1001, option 0

  • Lost Antech shipment: Antech Transportation 800-872-1001, option 1

  • Billed for Antech parcel pick-up: Antech Billing 800-872-1001, option 3

  • FedEx customer service issues: 800-GO-FEDEX

We’re here to help. If you have additional questions call Antech's Customer Support Services at 800-872-1001 US or 800-341-3440 CA.